Bilingual Virtual Office Coordinator (Client Success Representative ) - Bilingual, English and Spanish

Descripción de la oferta

Inclusion Online Therapy, Corp. is a fully virtual mental health practice serving diverse communities with a focus on inclusion, cultural humility, and accessible care. We are seeking a Bilingual Virtual Office Coordinator (English/Spanish) to serve as the first welcoming point of contact for individuals seeking support.

This role is ideal for emerging professionals with a strong interest in mental health, psychology, social work, or Business Administration who want hands-on experience in a fast-growing mental health practice.

As part of our team, you will help create a smooth, compassionate intake experience for clients while supporting the daily operations that keep our practice running efficiently.

Key Responsibilities
Client Experience & Communication
- Serve as the primary point of contact for all client inquiries via phone, email, and online platforms
- Provide timely, empathetic, and professional responses to prospective and current clients
- Conduct initial outreach and brief phone screenings to guide clients through services
- Deliver welcome calls to new clients, ensuring they feel informed and supported
- Clearly explain services, fees, policies, and next steps

Client Intake & Onboarding
- Assist clients with completing intake paperwork
- Ensure all documentation is accurate, complete, and submitted in a timely manner
- Coordinate scheduling and appointment confirmations through SimplePractice
- Maintain a smooth and efficient onboarding process for all new clients

Client Follow-Up & Retention
- Follow up with prospective leads generated from emails, calls, and directories
- Maintain consistent communication with clients regarding missing forms or updates
- Re-engage past clients via phone or email in a supportive, non-intrusive manner
- Manage cancellations, rescheduling, and appointment reminders
- Track and document all client interactions and follow-ups in our Simple Practice Platform

Lead Management & Outreach
- Monitor and respond to inquiries across multiple platforms.
- Maintain organized lead tracking systems and weekly follow-up logs
- Support outreach efforts to community partners, including clinics, attorneys, and organizations

Administrative Operations
- Check and manage daily inboxes across all company platforms
- Update directories, client records, and internal tracking systems
- Assist in preparing meeting agendas and sending staff reminders
- Ensure all systems (SimplePractice and related tools) are updated and accurate

Social Media & Engagement
- Monitor and manage social media accounts
- Respond to messages, comments, and inquiries in a timely and professional manner
- Identify and follow up with potential leads generated through social platforms

Qualifications
- Fluent in English and Spanish (written and verbal)
- Strong interpersonal and customer service skills with a client-centered approach
- Excellent organizational and time management abilities
- Close attention to detail and the ability to manage multiple tasks simultaneously
- Comfortable using digital platforms and EHR systems (SimplePractice experience preferred)
- Ability to maintain confidentiality and handle sensitive information professionally
- Reliable internet connection and a quiet, professional remote workspace
- Previous experience in administrative support, healthcare, or customer service is preferred

Core Competencies
- Client-focused mindset with a passion for helping others
- Strong communication and active listening skills
- Problem-solving and adaptability in a fast-paced environment
- Professionalism, reliability, and accountability
- Cultural sensitivity and awareness

Compensation & Benefits
- Compensation based on region and experience.
- Training and mentorship in client intake, communication, and healthcare operations.
- Professional reference and growth opportunities within the organization.
- Supportive, inclusive, and mission-driven team culture.

What We Offer
- Training in a professional mental-health practice environment.
- Opportunities to learn about mental health operations, insurance workflows, and client support systems.
- A supportive, collaborative team committed to growth, inclusion, and community impact.

How to Apply
Please submit your resume and a short paragraph (in English and Spanish) explaining why you would be a great fit for this role.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• 1 año de experiencia
• Conocimientos: Recepción, Servicio al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: oficina, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 2 días (actualizada)

Acerca de Inclusion Online Therapy

At Inclusion Online Therapy, we specialize in providing mental health support to empower individuals facing life challenges. We understand that everyone’s journey is unique, and our goal is to help you gain a new perspective and equip you with skills, tools, and strategies to embrace life with an increased sense of confidence and hope.